We offer Worldwide Free shipping for orders valued above US$ 180. Please note that you might need to pay duty/customs tax depending on the rules and regulations of your country. Please check with your local authorities for these charges.
All parcels are dispatched from our Istanbul showroom, where we keep a limited number of stock rugs, meaning, 90 % chance that your rug is in our Anatolian warehouse. That means it has to be shipped to Istanbul first, so we can ship it internationally. It may take up to 3 days for the rug to arrive at our Istanbul showroom. Once your rug arrives, our courier comes and picks it up. Usually around 17:00. From then on, delivery to the address you have stated is 3 - 4 days
However; if your order needs to be re-produced; meaning your order is a patchwork rug and it is not in stock, or the size you have requested is not available. In this case, our production unit re-produces the rug for you. This may take up to 7 days, which will delay the shipment for 7-8 days. In the event of this, we will notify you.
You may return your carpet within 2 weeks and claim a refund. The carpet should not be used and should not be damaged to be eligible for a return. You have to re-package the carpet as it was packaged to be sent to you. The customer pays for shipping costs in both directions.
We maintain about 3000 overdyed vintage carpets in our stock. Due to space requirements, 95% of our stock is in our Warehouse in Anatolia. We do not insert all our stock in our website to avoid confusion. However; on our shopping cart system, we display the stock status of the rug. Overdyed rugs are unique and one of a kind; hence their stock status is always 1. However; sometimes we keep a sold rug on our website for display purposes and display its stock status as “pre-order”. This means that if you buy this rug, we will send you a link to an image gallery of available rugs within the same size range and same colors. These rugs will never be exactly the same; but they will be very close. If you are not happy with the available options, you are always given the chance to cancel your order and get a refund at this point.
Our Standard Patchwork size is 152X254 cm. We seldom keep larger stock patchworks; we produce them by demand. If you order a patchwork rug, most likely that it will not be in stock (unless it is a standard size). In this case we will re-produce the size you want in one week. As its nature, the reproduced rug will never be exactly the same as the one you order; however it will be very close. We will match it to 99%. Due to patterns of the Turkish rugs, an exact match is not possible. Every patchwork rug produced is unique and one of its kind.
The Beni Ouarain Carpets are woven by request. We seldom keep more than 10 in our stock. It takes 6 to 8 weeks to complete one carpet.